Skip to content
nox GmbH Logo

Your Private Customer Delivery

Welcome to nox Germany GmbH, the European market leader for overnight express deliveries in the B2B sector!

NachtExpress means that shipments collected from the sender by early evening reach their destination before 8 a.m. on the next working day. Deliveries are made without receipt to previously agreed, lockable drop-off points. This service is our core business.

In addition to our core business, our TagExpress offers fast and reliable processing of your consignments and also enables goods to be handed over personally against signature. Collection and loading take place on the first day, while notification takes place on the second day. Delivery attempts are then made between the third and eighth day, if necessary by 12 noon. Shipments that are not accepted are automatically returned to the sender on the ninth day.

Please note that we only work with business customers. If you are a private customer or end recipient and have any queries about your order, delivery status or other details, please contact the shipper directly. Below you will find a graphic that clearly explains this process, as well as FAQs for further information.

Does nox Germany GmbH work on behalf of private consignors?

No, we do not work on behalf of private consignors. Our clients are exclusively companies for whom we transport shipments to business customers or consumers.

How do I find out where my consignment is?

If you have any questions about your shipment, please contact the shipper directly or use our Track & Trace via the link in the shipping confirmation.

How do I report damage to my shipment?

If your shipment is damaged, please contact the sender directly.

How can I register a return?

If you wish to return your goods, please contact the sender. You can report the return there. If the sender has asked you to return the goods independently, we are unfortunately not your partner, see point 1.

I see in the tracking that a delivery attempt has failed. What happens next?

nox will try to deliver the parcel one more time. Ideally, we will contact you by phone beforehand and can arrange this attempt.

How does nox Germany GmbH ship?

Consignments to private individuals are intended for personal delivery unless you give us permission to deposit them at an agreed delivery location. In the case of a drop-off agreement, it is very likely that we will deliver in the 03:00-08:00 a.m. time slot.

How can I conclude a filing agreement?

You will receive an email from the sender with a tracking link and a link to our notification page. This link is active for 48 hours and can be used to specify a drop-off location or desired days for personal delivery.

Why is my shipment not delivered the day after I place my order?

When your shipment can be delivered depends, among other things, on when we can collect it. Internal processes at the shipper play a role here, over which we have no influence. If you have any questions, please contact the sender. As a general rule, once you have received a shipping confirmation, it may take another 1-2 days for nox to physically receive the shipment. You will see this in the first scan. We also allow at least 1 day for your notification after collection. The schedule provides for delivery on the third day at the earliest or as specified in the notification.

Where can I ask further questions?

Please contact the shipper for any further questions.